Reference

What You Agree To When You Use gk2w

Access to gk2w depends on your local law and the region your account is registered in — eligibility is not universal, and we are clear about that from the start.

Jurisdiction-dependent accessBangladesh-region account rulesbKash, Nagad, Rocket coveredYour data rights explainedContact paths for legal queries
gk2w What You Agree To When You Use gk2w
DATA AND SECURITY

How We Handle Your Account and Data

Your account data is held securely and used only for the purposes stated in our privacy terms — running your account, processing bKash, Nagad, and Rocket transactions, and meeting our obligations under the legal framework we operate in. We do not sell personal data to third parties. Cookies on the platform track session behaviour to keep your account secure across devices, not to build advertising profiles. You have the right to request a copy of the data we hold on your account, and you can ask us to correct inaccurate records at any time.

Data Retention

We retain account and transaction records for the period required under applicable legal obligations. After that period, inactive account data is removed from our live systems on a rolling schedule.

Wallet Security

Transactions via bKash, Nagad, and Rocket are processed through encrypted payment channels. Your wallet PIN is never stored by us — it stays within the wallet provider's own system.

Cookie Policy

Session cookies keep your login active across your phone and browser without requiring a fresh OTP every time. You can adjust cookie settings in your browser, though this may affect account functionality.

Right to Access

You can request a full export of the data tied to your account — transaction history, login records, communication logs — by contacting us through the email path listed on this page.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

Legal queries need a direct line, not a general help queue. We have three contact paths for account-related legal requests — use the one that fits your situation. If your query relates to a disputed withdrawal or a wallet mismatch on bKash, Nagad, or Rocket, have your account number and transaction reference ready before you get in touch.

Team online

Live Chat

Raise a legal or account query through live chat on the platform. Available for active accounts; have your registered mobile number to hand for identity confirmation.

Email Support

Send formal legal requests — data access, account closure, dispute records — by email. We aim to acknowledge within one working day and resolve within the period stated in our terms.

Account Dashboard

Some legal actions — updating contact details, reviewing transaction history, submitting a wallet verification document — can be completed directly inside your account settings without contacting support.

Common Legal Questions From Account Holders

These are the questions we get most often from people checking their legal position — from eligibility and account closure to how disputes are handled and what rights you hold over your own data.

Yes. Access depends on your local law and eligible region. We do not confirm eligibility on behalf of any user — check your local legal position before opening or continuing to use an account.

Raise it through live chat or email with your transaction ID and the date of the payment. We log all disputes and respond within the timeframe set out in our legal terms.

We hold your registration details, identity verification documents, transaction history, and login records. You can request a full copy of this data by emailing our support team with your account reference.

Yes, provided your identity is verified and your wallet details match your account record. Balances are returned to the bKash, Nagad, or Rocket account used for your most recent deposit.

We notify you via the mobile number tied to your account — usually the one linked to your bKash or Nagad wallet. Continued use after a notified change counts as acceptance of the updated terms.

We retain records for the period required under our legal obligations. After that window closes, your data is removed from active systems. You can ask for the specific retention period via our email contact.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.